They also need to be strong problem solvers. While much of your job as a sales manager will … Hotel managers make sure their staff is providing friendly service and the hotel building and room facilities are in good condition. Highly skilled Hotel Management Trainee has experience working both at a chain hotel as well as experience working at a 4-star upscale hotel and casino resort. It’s likely that you will be on your feet for most of the time, working long shifts for little reward – all while maintaining a cheerful and friendly façade in front of customers. If you’re going to work in hospitality, then regardless of your role, you’re going to have to work hard. They take on a variety of duties including managing everything from accounting, sales, business development, and customer service. They require strong managerial and sales skills in order to be able to increase the hotel’s revenue, manage the budget with a view to maximizing profits and ensure the hotel’s market position is competitive. . Hospitality management requires skills, some that are specific to the industry and others that are important in any management context. Being a Hotel Manager monitors all operating costs, budgets, and forecasts. As a hotel manager, you will likely be dealing with multiple employees and customers at the same time. In 2016, 47,800 people were employed in the U.S. as lodging managers. Market hospitality services, manage demand, and optimize revenue. Hotel Manager manages all aspects of the hotel property including operations, staffing, and customer satisfaction. You will be just as responsible for dealing with complaints as for strategizing and preparing reports. The general manager of a hotel must balance several different responsibilities and duties. Essentially, customer service is about being both positive and proactive. If you possess the skills on this list, there’s no reason why you can’t be successful, either. As a hotel manager, you may also be creating staff schedules, booking reservations for VIPs and making sure the hotel restaurant is running efficiently. Your restaurant health inspection will be available online for the public, so you will want to make sure your staff is observing the standards in place. Given the high turnover rate within the industry, this can be challenging. Walk through your hotel and check rooms at random to make sure your staff is keeping up with the cleaning. Skills and knowledge. Here are the top 10 skills needed in the hospitality industry. Assistant General Manager Choice Hotels -Quality Inn － Seattle , WA Receives and resolves or assists in resolving guest complaints and employee issues Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures Provides training including safety training to staff They must be able to think of creative and practical solutions to problems in a fast-paced environment. Copyright 2020 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. earn +92.88% more. Training and … Hotel Manager: It is important for the hotel manager to be involved in all aspects of the hotel operations. Again, this is a skill that is highly valued in any industry; in hospitality, though, the ability to think on your feet and solve problems quickly can save yourself a lot of potential hassle. Communication is one of the most important skills you will need as a hotel manager. This means learning how to prioritise and manage your time effectively, while you’ll also need to be able to handle pressure and remain calm when things get chaotic. A university degree or diploma in hotel management or a related field with experience in opening, managing or re-positioning a hotel with clear track record. Even if it’s just a part-time role while you’re studying, these are key soft skills that are highly sought-after in any workplace. Most successful hotel managers have a certain skill set that helps them pull together all the necessary attributes that make them successful. Interpersonal skills are those gained by interacting with people around you. CareerAddict is a registered trademark of DeltaQuest Media. For instance, if a guest complains about their room, you could offer them complimentary drinks in the bar while you wait for another guest to check out. Whether it’s within a particular hotel department, in a busy kitchen or as part of the bar staff, you need to be able to work well with others, especially during busy periods. Because the manager's job is pivotal to the hotel, many work over 40 hours a week. Marianne Luke has been writing professionally since 2005. They may also hire staff, work with marketing and the hotel's finances and make sure the food and banquet operations are running properly. Hotel general managers skills and qualities revolve around professional troubleshooting. Hotel General Manager Requirements – Skills, Knowledge, and Abilities for Career Success. Here are three of the most important interpersonal skills a hotel manager should have: People Skills – Guest concerns must be approached with patience, understanding, and tact, even under taxing circumstances; however, dealing with guests is only one component of a hotel manager’s duties. Working as a hotel manager means long hours and managing a variety of employees in different departments: you will need to keep track of the cleaning staff, the cooks, the front desk and other employees, depending on the size of the hotel you are managing. However, if you fail to listen to what each person is saying, you might miss an important issue with the hotel or give customers the idea that your hotel doesn't care their needs or business. You will also need to make sure the hotel restaurant is following state health guidelines, when preparing food for guests, such as properly washing and preparing food, monitoring cooking temperatures, and following hand washing procedures. Luke earned a Bachelor of Arts in technical communications and creative writing from the University of Central Florida in 2010. Strong communication skills are highly valued in every industry, but especially so in hospitality and tourism. 548227, reg. It also means keeping your cool and not reacting negatively when dealing with an angry or irate customer, especially at the end of a long and tiring shift. Language skills can also benefit your career in the long term, too. The 75th percentile salary is $70,540, meaning 25 percent earn more. You'll need: persistence and determination. In order to be successful, though, there are a core set of skills that you will need to possess. The hotel must be run according to specific standards. Therefore, if you have a tendency to skive, or you’re not willing to roll up your sleeves and get stuck in, it’s likely that you will get found out – and dismissed – rather quickly. Most recommended skill. Identifying, recruiting and hiring talented sales reps. address: The Black Church, St. Mary’s Place, Dublin 7, Ireland. Focus on leadership, not management. You will also need to turn on your smile for customers and let them know why staying at your hotel is a good decision. ©2020 DeltaQuest Media. On the low end, lodging managers earned a 25th percentile salary of $37,520, meaning 75 percent earned more than this amount. Many of a hotel manager's core responsibilities involve budgets and money. Hotel Managers must have excellent customer service and problem solving skills. Yeah, it’s in your job title. Hotel managers must be able to handle stressful situations with care, pay attention to detail and have excellent communication and listening skills. After all, hospitality is all about providing outstanding service and leaving customers with a smile on their face, which is a role that isn’t necessarily suited to everybody. They are social skills such as empathy, negotiation, listening, … All rights reserved. Make sure you know the skills that are required for a job as a guest services employee and highlight those skills when applying for jobs. But if you’re not working seamlessly in union, the whole operation can start to go south, which is bad for customers, for your employer and, ultimately, for you. If you speak French, for example, then there could be operations and/or management opportunities available to you on a more senior level, such as in a customer liaison or relationship management role. After all, you’ll have to adapt to new faces constantly and build relationships from scratch all over again. Even when you are dealing with a difficult customer, it’s important to smile, be polite and remain professional; alternatively, on certain occasions, it can also be about going that extra mile for a guest or a patron. Whether it’s for a part-time summer job or an entire career, the basis of everything you will need is the same. the ability to use your initiative. Skills Needed for Hotel Management. The jobs requiring this skill have decrease by 77.63% since 2018. Wavebreakmedia Ltd/Wavebreak Media/Getty Images, Bureau of Labor Statistics: Lodging Managers, H Careers: Why Listening Skills are Needed in Hospitality Management, U Links: Hotel Management School -- Hotel Management Training, Education, Course, Degree, All Business: Understanding Restaurant Health Codes and Inspections, Career Overview: Hotel and Lodging Management Careers, Jobs and Training Information, U.S. Bureau of Labor Statistics: Occupational Outlook Handbook: Lodging Managers. Hotel Managers are responsible for the day-to-day operations of a hotel and its staff. Problem-solving skills. Managing stress is important in a hotel manager's career because, if your staff sees that you are anxious and upset, they will often become anxious and upset. She has experience writing instruction manuals, research, fiction, nonfiction and poetry, and she also reviews Orlando local music for "Orange Ave Lab" magazine. 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