Delivered reduced operational disruptions by performing customer service duties on the help desk. Performed troubleshooting for computer issues. Configured network settings for workstations running Active Directory. Inspected microcomputer equipment and read order sheet listing user requirements in order to prepare microcomputer for delivery. Supervised Technicians on configuration, assembly, repair on new and customer computer, peripheral equipment. Created and edited accounts in Active Directory, set-up VPN connections, and configured wireless cards to connect to a WLAN. Educated and informed customers about computer issues. Reconfigured custom software communication packages on desktop units. Provided technical help desk support to customers via telephone and remote connectivity. Performed E-mail account management and Active Directory Management. Professionalism. Provided education and technical support to upper management and peers. Diagnosed hardware and software problems related to desktop computers and replaced defective components. Configured, upgraded, installed and troubleshot PC/Laptop/Server hardware and software with Windows 95, 98, NT and 2000. Computer Technician within an IT Department. Configured desktop and laptop networking connectivity: TCP/IP, Wins, DNS and Microsoft Outlook Profiles. Utilized Microsoft applications to include Word, Excel, PowerPoint, and Access. Installed and configured new equipment, migrating between operating systems. Provided data recovery, technical consultations, virus removal, computer security and product sales. Worked in project management including implementation of new banking software, new personal computers. Facilitated technical solutions to our customer service department with particular emphasis on helping clients more effectively. servers. Performed troubleshooting of computer hardware and software; Provided customer service over the telephone. Maintained operational proficiency in tracking hardware and software issues for business management. Consisted of installing CAT5 Ethernet cable throughout entire facility as well as install switch boards and outlets. Diagnosed and resolved computer problems within all of Microsoft operating systems. Installed hardware and software systems, configured computer networks, linking and setting up hardware equipment. Troubleshooted hardware/software issues on client devices. Provided Help-desk Support and responded to inquiries via phone and in person and ensured consistent customer satisfaction. Managed and maintained multiple server environment including DNS, DHCP, and Exchange server, along with an Active Directory Service. This may include education, previous job experience, certifications and technical skills. Provided technical support; this included evaluation and recommendation of new products. Executed necessary system modifications, user profile backups and custom web-based software installations per company standards or hardware/software requests. Worked in a team environment to install, troubleshoot, and repair computers as well as dedicated servers. Installed and configured cable modem internet access for Charter Communications customers. However, many of them have doubts about their knowledge so I have created a list of what skills I believe to be essential to a technician that wants to do basic residential jobs. Leveraged expertise in troubleshooting and resolving hardware/software for PCs and Macintosh data communication systems issues. Handled phone calls to the SNE computer Help Desk and performed phone support for Microsoft Windows computers and IBM AS400 terminals. Installed new PCs and peripheral devices like (keyboard, mouse, and cables for devices) if needed. Established corporate policy and guidelines governing system security, Internet usage, and email resulting in increased security and clarity. She should thoroughly … Acquired all required documentation utilizing Lotus Notes. Created new user accounts, deleted accounts, reset passwords and added users to security groups in Windows Active Directory. Provided technical support to over 50 individuals in a warehouse environment. Assisted staff in coordinating the resolution of applications/software systems and problems impacting production. Utilized PC Anywhere software for supporting Canadian desktop environments. Configured PC's to be able to remote to US Navy Intranet by means of VPN or Cellular communication. Hard skills are specific, measurable abilities, such as configuring Windows or troubleshooting a Cisco network, while soft skills refer to a person’s capacity to … Conducted computer diagnostics to identify problems and completed minor repairs to hardware, software and peripheral equipment. Provided help desk support for the ROLM CBX telecommunication systems assisting with configuration changes and user profiles. Assisted Education Department Manager in scheduling and allocating PCs for training in the Louisville office, branch offices, and off-site. Performed virus removal and operating system restoration. Provided technical support for specialized hardware and software systems used in the 2007 Jamaica General Election. Reported, via conference calls progress, any network or hardware issues and maintained communication through email using the company VPN. Maintaining and repairing technological equipment (e.g. Diagnosed and repaired hardware and software problems with customer computers including operating systems and internal components. Presented Microsoft Outlook class increasing communication capability internally and externally. Specialized in innovative computer virus removal techniques. Utilized Power -over-Ethernet (PoE) to perform wireless network installations through RJ45 wiring and subcontract work using cat5 wiring. Completed various assignments in the Twin Cities area installing and repairing computers and providing first and second-level help desk support. 3.) Installed Ethernet cabling, wireless routers, access points, printers, and many other peripherals. Customer Service Skills. Maintained desktop support for Win NT/WIN2000/Win XP, Lotus Notes, Microsoft Office products and various medical applications. As an IT technician, also known as a computer user support specialist, you may not need a college degree as long as you are knowledgeable with computers. Special education teachers are teachers who are trained to teach students who are differently-abled. Participated in team migration planning and implementation while building local Ghost servers. Monitored and maintained Novell network operational environment. Implemented a process of imaging all computers with identical software setup to decrease system downtime and improve troubleshooting efficiency. Provided comprehensive remote support for domestic and international customers including Tier-III support for LAN/WAN products. Gained experience building, configuring, and installing computers, network systems, and software packages in a high volume environment. They should work in close collaboration with the internal and external teams to manage the technical projects. Executed necessary complete Internet and wireless configuration setups. Provided cost-effective solutions for computer diagnosis and troubleshooting which grew business and encouraged social networking. Read our complete guide to writing a professional resume for computer technicians: highlight your computer technician skills and achievements, get a lot more interviews, and kick-start a new career! Soft skills. Solved problems using the knowledge management tools and advance technical support on operation and maintenance of personal computers using documented procedures. Traveled to variety of Maryland State agencies auditing all computer equipment Updated and installed computer systems Maintained accurate daily documentation. Operated a computer repair service, repairing computers and also building new computers. Maintained client workstations by troubleshooting connectivity issues and driving upgrades. Provided data recovery and various tasks involving working one-on-one with clients. Monitored and secured network functionality by resolving connectivity issues in collaboration with the Network Administrator. Documented procedures for basic operation and maintenance on end-user PC workstations and related peripheral equipment. It’s crucial to use this type of focus when writing your objective. Assembled server racks, setup server and completed Ethernet Cat 5 connections from server to switches. Performed advanced troubleshooting and refurbished personal computers and video conferencing peripherals for resell. Configured/Deployed security/jump server access through active directory/printer configurations and SCCM management. Created PowerPoint Presentations for end-users. Called to be the leader of help desk support at Hitachi America, Ltd. when needed. Installed NT Workstation operating system and applications, including Microsoft Office and Lotus notes, on PC's. Maintained accountability of all microcomputer hardware and software resources. Resolved LAN issues; switch port authentication, cable repair and install, DHCP/static IP host. Developed an extensive data recovery plan for the company's infrastructure. Assisted customers with Blackberry configuration and Active Directory. Administered technical support in hospital emergency department and operating rooms in advanced procedures or immediately during emergency situations. Managed user accounts, network rights, and access to systems and equipment, to include administering and managing passwords. Ordered replacement parts and necessary software packages. Administered Microsoft and Novell networks. Installed software packages, migrated user data and configuring systems for network connectivity. Inspected computers carefully for manufacturing defects, cosmetic problems and hardware malfunctions. Created departmental documentation that assisted in the determination of hardware life cycling. Assisted users with computer hardware/software issues. Performed computer troubleshooting installed and configured operating systems, gained networking fundamentals, ran CAT5 cable and became familiar with Linux. Performed backup operations for high security toxicology systems. Installed Microsoft applications and maintained Windows 2000 Server operating systems. Technical skills vary by industry, so it’s important to do some research on the industry you’re looking to work in. Provided quality assurance, proactively troubleshooting hardware and software issues. Automated Lotus Notes ticketing system and designed web-based on-boarding forms, improving requirements gathering for standard requests. Assembled hardware and customized software systems to meet customer specifications. Created users in active directory and used folder redirection assignments. Performed installations of Windows and Linux Operating Systems. Communication Skills. Configured network settings, prepared site installations, configured computer communication devices and peripheral equipment. Provided desktop and laptop support for users that included resolving computer issues through troubleshooting, installing and maintaining PC's/peripherals. Expanded knowledge of network and peripheral configurations and setups, especially those related to TCP/IP Ethernet networks. Experienced troubleshooting Windows based OS/Applications. Analyzed system hardware (desktops, laptops, or printers) software, operator problems, and document daily processes. 2. Replaced defective components, and provide technical assistance as directed. Performed warranty repair, hardware/software installation and troubleshooting for Best Buy customers with Performance Service and Replacement Plans. Supported Windows based systems, Microsoft Office, Lotus Notes, Terminal Services, and VPN Setup. Installing well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.) Monitored in-house computer lab; maintained lab orderliness and executed lab machine maintenance. Computer repair technicians need to keep themselves abreast of the latest developments in technology by acquiring new skills. Implemented troubleshooting techniques for network connectivity issues. Performed troubleshooting on hardware and applications programs to ensure overall compatibility and functionality of computers. Assisted customers with troubleshooting computer issues. Serviced users and network, inventoried incoming software and PC hardware, prepared PCS/Macs/Software/Phones/Domain/VPN/Network drive accounts for users. Provided computer support relating to hardware and software, computer applications and peripherals. Performed Microsoft Windows/Macintosh OS upgrades, full hardware/software installations and service - Performed testing/troubleshooting to determine product needs and service solutions, Refurbished and recycled donated computers * Repaired computers and installed software * Trained disabled clients in software installation and hardware testing. Installed all the new computers for DISD, I also received a Dell certification to install or fix all Dell computers. Assisted with the upgrading of computers from the Windows XP operating system to Windows 7, at Capital One Banks. Developed new procedures and documentation to streamline customer service time and product tracking. This includes understanding technical language, such as C++, Java, JavaScript, HTML, CSS, SERVLET and UML design. Configured and supported Remote Access Dial Up with SecureID card and VPN to 50 local users and remote locations. 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