The reply email address should be the same as your Office 365 email address that you use to logon with to Office 365. If it does not you will need to set up a local relay on a Microsoft Windows Server. For Office365, you may have firmware too old to do SHA-2 Encryption, so before proceeding, bring the firmware up to the latest, Make sure the time is correct, if it is wrong by 3 minutes or more it will stick sending and just say "processing". Method 2: Using SendGrid as the SMTP Server. Xerox WorkCentre 3335/3345 manual : Scanning. So my answer there is either No or I don't know. (Temporary at best), © 2021 XEROX CORPORATION. I need to the Office 365 host name and port number to scan from Xerox to the Office 365 Outlook email account, but haven't located it yet. Current Process for Scan to Email Set-Up To set-up Scan to Email, first email provider’s settings must be obtained and entered on several screens of the web interface for the Xerox device as shown below. Click This PC, located on your desktop. Store documents directly in the application of your choice Use any device, including desktop scanners and MFPs, to scan directly into Office 365. Setup scan to email from a HP Multi-function Device I am going to demonstrate using a HP PageWide Pro 477dw MFP, but the same method will work for any brand. The reply email address should be the same as your Office 365 email address that you use to logon with to Office 365. Configure Xerox Scan To Email Office 365. How to set up Scan To Email for Office 365. This procedure is for Sharp multi-function devices. See the Related Content section for additional information. Current Process for Scan to Email Set-Up To set-up Scan to Email, first email provider’s settings must be obtained and entered on several screens of the web interface for the Xerox device as shown below. ; For Protocol, for SMTP (Email), click Edit. Recently Microsoft Office 365 SMTP implemented the mandatory use of TLS 1.2 which may cause issues with your Sharp MFP scanning to email. I now have two colour xerox laser mfp's but will not purchase xerox again. I'm facing issues sending emails to external domains. You need to enable and use SSL/TLS on the device. Xerox can provide a fee-based onsite service to completely configure scan to email; call Xerox Customer Support at 1-800- 821-2797 to obtain this service. Re: Xerox 7225 Scan to Office365 with SSL. See how easy it is to install an app. I try your sollution and then printer was dead! Re: Xerox 7225 Scan to Office365 with SSL. It is impossible to test everything, they are just too complicated, and people use custom softwares, industry changes happen (SHA-2 encryption and WannaCry are very good examples). 0 or higher as found on the devices below. ; In the Embedded Web Server, click Properties > Connectivity > Setup. Issue Resolution : I would request you to try the the default username is admin and the password is null/blank/empty I do not understand why xerox do not go through these settings in detail in their documentation. Office 365 Scan To Email Not Working – SMTP TLS Fix. So General can gets months of testing, and spars can get hours/weeks, because they just test what has been changed. In other words, it's not enough that you're using a user's credentials, the email address that the printer uses needs to be the user's email address. You need to determine your MX record info and use this as the SMTP server -- I had exactly this situation!! I have a xerox 7665, I have set up email and network scan but when I try either one of these functions, it says scanning, and never leaves that operation. Enter a valid e-mail … Click on SMTP Configuration Test to test the settings. So, to use the SHA-2 example, all the SMTP servers were upgraded about 2 years ago to use SHA-2, but almost all our printers used and supported just SHA-1, so when the rollover happened, the printers all just stopped, and most of them would display the Generic " I have no idea what the server just said to my login name attempt, but it sure wasn't a language I know, and it won't let me try my password" code (017-714). © 2021 XEROX CORPORATION. Sorry, I'm not much for SMTP servers, I thought running a Connecter would be essentially running a relay server, which I very much am not doing since I used SMTP.office365.com. I have the correct information, such as DNS, domain name, smtp, user and password. Tech would be needed it seems. Our VersaLink C405 works fine with the Office365 SMTP Server until the update to the latested firmware. via SMTP without authentication. So BUGS absolutely can happen, so they make a patch to fix the bug, then when the patch works, they incorporate it into the firmware itself, which is the SPAR release. [email protected]) to authenticate to O365. I'm facing issues sending emails to external domains. Not sure what the settings are, have tried a few approaches without success. the new Spar Release 68.11.12 fixes the Office 365 Mail Problem !! Is it SMTP client submission or SMTP reply? Watch this video to see how easy it is to print and scan to the cloud from your multifunction printer powered by Xerox ConnectKey Technology. And verify it is exactly the same as the other locations above. A General release is tested quite thoroughly for stability, it is tested for months and everything is thrown at it, but that in no way means they test every feature itself, Say they test making a Booklet, they may test that it can make when on Tabloid, but they may not test it for every paper size, and every single submission method etc etc. Really appreciate your help, patience and guidance on case. Which is something that has happened previously, and I will now explain why it happens occasionally. To access the web interface, users must also obtain the IP address of … ; For Login credentials that are used for user-initiated email jobs, select an option: Joe thanks for the screenshot above. Collaborate for free with online versions of Microsoft Word, PowerPoint, Excel, and OneNote. it seems the problem comes with the current Firmware 68.10.91 !! NOTE: If your network is configured to provide such information, it may be possible to find the SMTP Server address automatically. And that is my long winded, hopefully understandable explanation as to how you got new/old release. Access the Embedded Web Server and login as System Administrator. This field gets populated when you first setup SMTP, but does not get changed when you change the SMTP section later. Looks like it came back with the wrong IP address and the tool couldn't find it again, or the PC/Laptop dropped the LAN. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We need use Scan to Email with SMTP Authentication and Connection Encryption. There is a free option if you’re not sending a lot of emails. I was also on 68.10.91 but now have upgraded to the SPAR of 68.11.23. So we need a fix or i have to make a downgrade if this is possible. I am having the same problem, I have tested via telnet I can get out on 587, checked the Office 365 credentials, set it to "on device" instead of "on network". We have a couple of XEROX WorkCentre 7845 copiers, that has an option to send scanned item directly to any email addresses. SSL/TLS. In the Embedded Web Server, click Properties > Connectivity > Setup. Apologies for the late respond. Either set it to be whitelisted on the server. To access the web interface, users must also obtain the IP address of … Hello, I'm having an issue with scan to email in the copiers in our office. Either set it to be whitelisted on the server,(permanent fix) or change the message body and subject line to something else. Server address automatically for scanning Mail Server has identified the device to 365. Suddenly all on the Web none of the other locations above should help with configure xerox scan to email office 365 works again! if... Organsation ) scanned images, Internet fax jobs, and OneNote scanned images, fax., SMTP, user and password will be unique to your organsation ) use the Office365 app from Gallery! 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