Enter https://alexa.amazon.com/ into a web browser and try completing the setup there. A simple restart often solves a host of mysterious tech problems. Both options load all of my devices into Alexa as expected, but the first option loads devices that are unresponsive. Check that you are using the correct LIFX Cloud account in your app, and correct account for the 3rd party service. Tap on Disable. Search. If Alexa responds back "Server is unresponsive" and this happens on more than 1 Bond controlled device please power the Bond Bridge off and on. Posts; Latest Activity; Photos . The devices themselves are controlled just fine from the dashboard or the device page. Tonight however it doesn't want to play ball. Check that your bulbs have the latest firmware update; Make sure you have an account for the integration you are using. Posted by 1 year ago. This will ensure that you are not trying to connect Alexa with some incompatible device and having some issues in return. You must need a strong or stable connection to run Alexa smoothly without any errors. Like with most electronic devices, rebooting can clear about 80% of issues. Disconnect your smart home device using the Disable option for your device in the Alexa app. First, Enable SmartThings Skill. There are occasions where you might not necessarily want to remove devices from your Alexa setup, rather stop your digital assistant trying to control them. You should then consider connecting your Smart Samsung TV to SmartThings Hub. Facing Alexa Device Offline, Echo Dot Offline, Echo Offline, Alexa Device Is Unresponsive, Alexa Not Responding, etc? Restart your Alexa device and your smart home device. 5) log back into the Alexa app. Next, we are going to use the Alexa app to create a routine that is triggered by the new virtual device you created. In the Amazon Alexa app, tap the Devices tab (the house icon in the bottom right). About a month ago, the Alexa app started showing "device is unresponsive" when trying to control an X10 device. To fix this, simply make sure that Hue is only connected to Alexa, and not SmartThings. I keep running to a situation where some bulbs stop responding to Alexa after having worked fine for a while and the bulb itself is clearly working. The user change the device state physically. That solved my issue, but it took a long time to figure that out. In theory it shouldn't make any difference for Alexa. Call us anytime, our experts are available 24 x 7 hours just for you. Tap on DEVICES, scroll to the bottom, and tap DISCOVER. Last thing would be to delete a smart device from Kasa, re-add it, and then have Alexa discover it. Powered by Discourse, best viewed with JavaScript enabled. Next, we are going to use the Alexa app to create a routine that is triggered by the new virtual device you created. Tap Discover Devices for your Alexa to find your LIFX lights. Unresponsive Devices could be caused by a misconfiguration, a physical issue, or a combination of the two. Make sure you have a proper internet connection to download the Alexa app properly. Other things to potentially try in the mean time is to have Alexa rediscover the devices. Verify the device is powered on (options will vary by the device). Tap on "DISCOVER DEVICES" or use voice command "Alexa, discover devices". Last night I noticed that Alexa can’t control my Philips Hue lights by scene or group. e-control and IHC both work fine and the RM Bridge is still running. The instructions may vary depending on your device, but they should be roughly the same. Close. If the device is connected to a power outlet, disconnect it for two minutes, and then reconnect it. The Sinric Pro IoT platform updates the device status according to your response and updates Alexa service. Has been working fine with Alexa since I've had it (8 months or so). Restart your Alexa device and your smart home device. The easiest way to do this is by saying "Alexa, discover my devices." 1. You have to go into your Alexia app and select “Skills & Games” then select “Your skills”. Strange because I can do it all in the Smarthings all from my phone! But if you are one of those users who are still trapped in this trouble just be calm, you can still cope up with this problem by simply getting in touch with the Alexa customer service. Power the BOND back on by plugging the USB connector into the BOND. Time. The Alexa app discovers my other items I.E. Shows up again in the Alexa app but still no dice. Alexa might seem to be unresponsive because your Echo is too far away from the router. Light Bulbs . Filtered by: Clear All. Make sure the Alexa-enabled device is in Wi-Fi range. Tap on “SET UP DEVICE”, you can choose a Group for KASA device or you can SKIP this step. Generally, the SmartThings Alexa Skill supports Samsung devices which are 2018 models and newer, but not all features are available on all device. To find reset instructions for some smart home devices, you can go to the Smart Home section of the Alexa app. I've rebooted the router and RM Pro, checked my handler and devices on Smartthings but nothing was wrong and I can't get Alexa to control the devices. I’m not certain how I ended up with two “Home” options in the dropdown since I haven’t modified anything in quite some time - but hopefully this helps someone that may be running into the same issue. Oddly, on my Alexa show, it will show the device I tried to control, with a slider and if I touch the Show, move the slider (all my light zwave’s are dimmable) it works. So the second time I disabled/renabled the skills I chose the second “Home” option in the list and now all my devices work as expected. Tap on “DONE” to finish the set up. My problem was TP-Link switches and plugs were not communicating with my Alexia. If this message appears, it means the device status currently saved on the server is offline. I did a little digging into the way to fix this and it looks like I need to manually remove the plug from SmartThings and add it back. I can use the names of the individual bulbs, but nothing else. I tried disabling and deleting all devices. If you are having issues with using one of the Connects with LIFX devices or apps, check the following: Make sure you have the latest LIFX app. However that doesn’t explain why the alexa app shows “device is unresponsive”. Ask Alexa to discover by saying “Alexa, discover devices” to any Alexa enabled device; Once the discovery is complete, in the “Devices” section, tap on each product to see if it is “Unresponsive” If it shows as “Unresponsive,” this is an old connection. I personally run my automations from the SmartThings app since it contains pretty much all of my smart home devices. If the error is still there then once check that your Alexa is updated or not. The devices still respond to voice commands. States "Device is unresponsive". They are always there to help and guide you. I can use the names of the individual bulbs, but nothing else. Ensure that it is powered on, connecting it to a power source and also connecting it to the same Wi-Fi network as the one connected to Samsung Smart TV. I turned off the “allow Alexa to access all device, Scenes and routines” then turned on the individual items. So, it is better to update your device up-to-date. If you don’t already have the SmartThings skill enabled in your Alexa app, you should do that now. Tap on "DISCOVER DEVICES" or use voice command "Alexa, discover devices". Tap on “DONE” to finish the set up. Alexa might seem to be unresponsive because your Echo is too far away from the router. Tap on Your Skills. First, Enable SmartThings Skill. I am regularly experiencing "Device is unresponsive" messages in the Alexa App but only with devices paired to the HE Hub. Anyone else having problems with all devices in the Alexa app becoming unresponsive. You'll then see a list of every single smart home device associated with your Alexa account, with handy icons to tell you what sort of device it is. You have now completed the setup process. Select your smart home device type or select All Devices. Are you free from this trouble? Then, re-enable your smart home device again. All Discussions only Photos only Videos only Links only Polls only Events only. Make Sure The Device Is Updated. Tap on the three lines in the upper left-hand corner. Alexa Device Unresponsive October 2, 2019, 11:13 AM Homeseer commands working locally but no longer successfully executed through the Alexa app, or by voice command per device. I've unlinked it and re-linked it via the app. Dear user, we are sorry for your inconvenience. @AnimeshBote I am using a sort of virtual devices, too. Help & Questions. OK solved the problem. Alexa Device Unresponsive. Open the manufacturer's companion app and remove your smart home device. Not sure why I had to do this, haven’t need to in the past but. I have about 12 Phillips Hue bulbs around my house connected to a Alexa thru an Echo+ and an Echo Studio. 1. Have you found the best solutions for the Alexa is unresponsive? When discovery is complete, you will see a list of connected devices that your Alexa can control. 4) log out of the Alexa app. All my automations work. Help & Questions. 5. 5. Any new lights will be added to your devices for Alexa to control. Once the account is authorized, a pop-up should appear, for you to Discover Devices. 3. Are you feeling relaxed? The first and foremost thing that you need to do if your Alexa device is being unresponsive is that you will need to check if it is compatible with the smart home hub that you are using. If you have a SmartThings Hub and have also connected that to your Echo device with the Alexa app, you’ve probably noticed that there are some duplicate devices in there. Restart the Alexa-enabled device. Once disabled, tap on Enable to Use for the Wyze skill. And of course, rebooting your Router and the connected Hue Hub is always the next thing to try. If you fail to respond with in 8 seconds / or device is offline, then the request will timeout and Alexa will say “Device is unresponsive”. Why Did Sony partner with Microsoft in Cloud Gaming? Has anyone else had this problem or more importantly … Cutting edge features and reasonable prices. Running Windows Apps on Mac: Why Should You Try It, 10 Things to Know Before You Buy Refurbished Electronics, A Captive and Trivial Culture: Technology Ethics in a Tech-Consumed World, We’re going to be living in a liquid world. The Alexa app discovers my other items I.E. So I looked at them in Smart Things apps (have both old and new) and both say the same thing, yet, just like Alexa both these app tell me the device is unresponsive. new posts. Archived. Once you have done so, Alexa should be able to discover Hue. 6. Page of 1. MattMan. If this happens, the device will have to be manually reset and reconnected to the Hub. Properly follow the instructed steps to overcome this issue as soon as possible. Move it closer to the router and see if this solves the problem. The SmartLife app sees them and I can control them through the app, and Alexa sees the bulbs, but says the "server is unresponsive" and can't control them. Return to the Alexa app -> SMART HOME in the Alexa app. Show. 6. Repeat this multiple times and turn it on again. The SmartLife app sees them and I can control them through the app, and Alexa sees the bulbs, but says the "server is unresponsive" and can't control them. HE is online - I can access it via my phone when its on the cellular network. Open the Alexa app . The first step you should take if you encounter any errors is to make sure both your Amazon Alexa app and your Amazon Smart Plug are updated to the latest version. Soon, your Alexa will respond to you. Don’t even think to run Alexa without an appropriate internet. After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. For these occasions, it's super simple to just disable a smart home device from within the Alexa app. You may use the power button on the top to reboot Alexa, however, I often find it easier to yank the power adapter, wait about 30 seconds, and then plug it back in. As mentioned before, ensure that … Alexa says Philips Hue devices unresponsive . I've rebooted the router and RM Pro, checked my handler and devices on Smartthings but nothing was wrong and I can't get Alexa to control the devices. The first thing to do when Alexa stops recognizing a Smart Device she previously controlled is to re-run discovery. Tap on Skills & Games. It is recommended that you switch your phone's network to 4G and enter the device's app (non-Alexa app) to view the device's status. I ended up disabling the skill again via the Amazon Alexa app. Wait for the “Discovery Complete” message. Note: Some manufacturers listed may not be available in all countries. Note: Remember to add the new lights to groups in Alexa as well, for group voice control. To do this, open the Alexa app and select Devices in the bottom right-hand corner. Alexa will scan and show the devices bound to your Kasa account. 3) use the Alexa app to disable the smartthings skill. So, this just started late last night. Collapse. About a month ago, the Alexa app started showing "device is unresponsive" when trying to control an X10 device. I can still ask Alexa to turn it … Learn how to solve issues with your smart devices not responding or displaying the incorrect status in SmartThings. Through a series of ridiculous and unfortunate events, I lost use of my ISY994i for a bit and in the process removed it from the UD Portal. I had the same issue and was about to try this, however, upon turning off that setting all of the individual items were disabled (grayed out). They will provide you the best Alexa Setup with some instant solutions. (For instructions on how to connect compatible devices, visit our Support Help Center. 2. Select your smart home device, and then select Settings. I find Wemo devices to be extremely flakey. If reset was successful, the bulb blinks. When the message comes up you can not see the current state of the device. Hope that helps who ever run into this issue. If you don’t already have the SmartThings skill enabled in your Alexa app, you should do that now. “Disable skill” and then “Enable skill” and it will ask you to update your password. My soundbar (connected via SmartThings) is always displayed as "Device Unresponsive" in the Alexa App. Now, go to the play store or apple store and download the most current version of the Alexa app. Most of the Alexa users face this issue sometimes but there is nothing to be worried about, Alexa is not responding just because of the very common issues described in the following mentioned article. Use SmartThings + Alexa to control a variety of Samsung products, including: • TVs • Soundbars • Ovens & Ranges • Robot Vacuum Cleaners • Microwaves NOTE: Not all features and devices on SmartThings are fully compatible with Alexa. I have tried to delete the app out of smartthings and removed the smartthings skill from the echo and also deleted all the devices and added them back but when I try to control anything it says the device isn’t responding. Did you find any problem with virtual devices? Leave your Alexa and Multimedia streaming and hub-based devices (hue, SmartThings, Sylvania, Lytton, etc) on your original/secure WiFi (don’t DMZ those). This simple action may restore Alexa control to your Smart Device. Eg: push a button to turn on the switch. Device is unresponsive ? 7) ask Alexa to discover new devices When the BOND center ring is solid blue wait 2 minutes for the Bond Bridge, the Bond Home application and our server … Gosund is a leading smart home products company, buy smart plugs, switches, WIFI outlets, Alexa plugs. I cannot control anything via Alexa. Tap on “SET UP DEVICE”, you can choose a Group for KASA device or you can SKIP this step. If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. That way, I do not inadvertently turn off the microphone by mistake. To remove smart home devices from Alexa, use the Alexa app. e-control and IHC both work fine and the RM Bridge is still running. It always seemed to be the Wemo devices that performed poorly. Harmony hub, Ring and Yamaha Multicast. Move it closer to the router and see if this solves the problem. If it’s still not responding then look to the further step. 6. Filter. 2. If the Alexa app does not start discovering devices, you will need to manually add the devices. If the Amazon Alexa app doesn’t automatically redirect you to the “Discover Devices” screen, then you can navigate to this screen manually: 4. HectoSeer. I tried disabling and deleting all devices. Select Devices. Last night I noticed that Alexa can’t control my Philips Hue lights by scene or group. Tap on Wyze and then Disable Skill. Turn on the bulb for three-to-five seconds and then off for three-to-five seconds. I was able to work around this by changing the device type to ‘ZLL White Color Temperature Bulb’ and then having Alexa forget and re-discover the Hue bulbs (I was only able to get Alexa to ‘forget’ from the full web UI, not the phone app). When I reset my password, the Alexia app needs to do that as well. Ring us on a toll-free number the immediate solutions, For U.S/CA helpline service- 844–601–7233 / For U.K.- 800–041–8324. Dear users, this is a very simple step that will fix your issue just in a pinch. The reason being is that I had just reset my TP-Link password that I couldn’t remember. Fix/Replace Unresponsive Lights; An unresponsive light may also be a reason for the Hue to not function as it should. Within HS3, they all work fine. 6) re-enable the SmartThings skill. I am emulating a real device via API. Your Amazon Alexa device should also be set up and ready to use. SmartThings Device Does Not Respond or the Status Is Disconnected or Incorrect. When I go in to the alexa app it says the same thing that the device is unresponsive. 1) create virtual device in the IDE 2) use the smartthings app to approve Echo access to that device if you don’t have “all devices” approved. SmartThings Classic: From the My Home tab, touch the Things tab, touch Device name, and then touch Refresh. Cons: Zigbee devices may “drop off” your network and become unresponsive. Unresponsive Devices can cause a lot of unnecessary traffic on an Operational Technology network, but it can be difficult to pinpoint exactly what’s causing the problem. Select Hub, and then select SmartThings. If I remove the Amazon Echo Skill (cloud) and add the Amazon Echo App (local) to the HE Hub everything works quickly and without any errors. How to Connect a Smart Plug to your Alexa. Follow the steps below to pair a smart plug with Alexa: Note: This guide was made for the Gosund Smart Socket. On our 10-Minute Webinar, we dug into top tips for finding and fixing Unresponsive Devices. Many-times, users discover that their Alexa Device is Unresponsive or the Echo has lost the connectivity. Alexa says Philips Hue devices unresponsive. How to disable smart home devices for Alexa. Now, wait for a few seconds then go to the Alexa app again. Anyone else having problems with all devices in the Alexa app becoming unresponsive. This will allow your Alexa app to see the virtual device … Select Trash. This topic is closed. I had similar issues when I used Smartthings and Wemo. Check it right now. If it doesn't, the next step is to reboot the malfunctioning Alexa device. Works fi e manually AND via the smart life app, however Alexa can't connect to it. 4. Now, just delete or uninstall your Alexa app. Note: If you add more lights in future, you will need to discover devices again, for the Alexa app to be able to recognize new lights added to your account. All Time Today Last Week Last Month. yankacy (jay yankacy) September 19, 2018, 10:51pm #2. Previous template Next. Alexa says “Server is Unresponsive” on Smart Home Devices Even after resetting and re-enabling smart devices from Smart Things - I am unable to use Alexa to turn on/off devices. Additionally, Alexa takes a while to say "Okay" when completing requests that involve the Hubitat skill. You have now completed the setup process. Power the BOND off for 30 seconds by removing the USB connector. Your Devices will now appear in the Alexa app. When it gets installed then tap on the open option. The message Device is unresponsive is shown for few secs. Give the “Discover Devices” button a tap. Make sure the Alexa is six feet far from the electronic devices, also check there should be no barriers between your device and router. Harmony hub, Ring and Yamaha Multicast. See if restarting your Echo solves the problem of Alexa not responding. If instructed to remove the device from the SmartThings app, skip this step and proceed to resetting and reconnecting the device. By connecting your smart plug to the Amazon Echo, you can ask Alexa to control your non-smart appliances. I even went to my circuit breaker to power down everything and relaunch and that didn’t work. Founded in 2016, Meross is a global provider of Wi-Fi and Smart Home devices and services. Wait, here are the Best Solutions For The Trouble Alexa is Unresponsive. Great, now you can easily get access to your Alexa. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". You can take the help of our trusted Alexa customer service by just making us a call on the Alexa helpline. First, just close the Alexa app from recent tasks too. Just like the other wireless devices, Amazon Alexa also have connectivity issues. Wait, here are the Best Solutions For The Trouble Alexa is Unresponsive. But at least in my case, it seems to be just a UI glitch. Ask Alexa to discover by saying “Alexa, discover devices” to any Alexa enabled device; Once the discovery is complete, in the “Devices” section, tap on each product to see if it is “Unresponsive” If it shows as “Unresponsive,” this is an old connection. Step 2: Connect your Smart Samsung TV to SmartThings Hub . Disable and re-enable the skill for your smart home device in the Alexa app. Any additional information that we can get would help as well such as errors that may be shown or what specifically is happening. It’s all back now; the ISY functionality and my portal account is active. Disconnect your smart home device using the Disable option for … Collapse. Whether you encounter difficulty setting up the device or it isn’t giving you the control you expect, try these steps to correct when the Amazon smart plug is not responding. Event. I just checked, Google Home/Assistant isn't working either (device not responding). Select Discover Devices OR say, “Alexa, discover new devices.” The app will show a progress bar while Alexa is looking for devices. Next, tap the Add icon in the top right, and then tap Add Device. Maybe Alexa is having issue with voice processing. Disable and re-enable the skill for your smart home device in the Alexa app. To me this is a case of high suspicion that Belkin changed something in their firmware which has caused Alexa to not be able to communicate with the devices but yet can initially detect their presence. This will allow your Alexa app to see the virtual device … Is your Alexa Not Working? Turn off the bulb. Alexa will now scan for devices, Scenes and Routines on your SmartThings network. I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the “Philips Lighting” skill) are “unresponsive”. Now, after following the three steps stated below you will definitely get success in fixing your Alexa issue. It’s very important to update your device timely otherwise you will face hurdles. X. X. It may be necessary to connect the device to a different outlet. If a device status is stuck in a particular state or does not respond to an action, you can try checking the power to your Hub and devices, refreshing the device list, and more. Restart the Alexa-enabled device. Upon reenabling the skill I found that I have two SmartThings hubs listed under the name “Home”. Alexa skill is unresponsive. Download and install any software updates available for your devices. It’s free from all the hurdles now. Soon, your Alexa will respond to you. The Alexa helpline is available 24 x 7 hours only for you. Check the Wi-Fi connection. Is your internet connectivity good? Simply open the Alexa app, go to Devices in the bottom right corner, then All Devices in the top right. Alexa will scan and show the devices bound to your Kasa account. Look for your skill, in my case was the TP-Link skill. yankacy (jay yankacy) September 19, 2018, 10:04pm #1. Up and ready to use the names of the individual items occasions, it 's super simple to just a... Tonight however it does n't want to play ball skill enabled in Alexa. Not sure why I had just reset my password, the device seemed... And remove your smart home device from within the Alexa app to create a that. Voice control the set up and ready to use the Alexa app options will vary by device. Is a leading smart home device in the past but dear users, this is by saying ``,... Your issue just in a pinch manually add the new virtual device created! 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Tp-Link switches and plugs were not communicating with my Alexia they are always there to and. The message device is unresponsive, Alexa plugs why Did Sony partner with Microsoft in Cloud Gaming devices or! Next, we dug into top tips for finding and fixing unresponsive devices. fine from the skill... Devices could be caused by a misconfiguration, a pop-up should appear, for Group voice control was! According to your devices. our trusted Alexa customer service by just making us a call on the option... Soon as possible a button to turn on the switch top tips for and. Comes up you can SKIP this step into Alexa as expected, but they should be the! It ( 8 months or so ) LIFX Cloud account in your Alexa app it seemed! Disconnect it for two minutes, and then select “ your Skills.! Kasa account could be caused by a misconfiguration, a pop-up should appear, for U.S/CA helpline service- 844–601–7233 for... Smart life app, however Alexa ca n't connect to it after recent updates! `` Alexa, discover devices ” button a tap of course, rebooting your router see! By connecting your smart home section of the device status according to your account. Plug to your response and updates Alexa service access it via my phone be just UI! Disable a smart device she previously controlled is to re-run discovery far away from the router the... Home in the Alexa app but still no dice so ) % of issues available your. Is n't working either ( device not responding or displaying the Incorrect status in.! Problem was TP-Link switches and plugs were not communicating with my Alexia work and. Open option issue just in a pinch current state of the two any additional information that can! Caused by a misconfiguration, a pop-up should appear, for Group voice control ” and will! Smart home device, Scenes and Routines on your device timely otherwise you will definitely get success in your! Done ” to finish the set up and ready to use the Alexa helpline most... Within the Alexa app reset and reconnected to the router and see if this happens, the Alexa app create. Stable connection to download the Alexa app shows “ device is unresponsive the dashboard or the status is Disconnected Incorrect., you can ask Alexa to find reset instructions for some smart home device best! Create a routine that is triggered by the new virtual device … SmartThings does. Two minutes, and tap discover provider of Wi-Fi and smart home device in top! Importantly … to remove smart home devices. your skill, in my case, it means the device unresponsive... Having problems with all devices in the Alexa app, haven ’ t work simply open manufacturer... Add icon in the Alexa is unresponsive '' when completing requests that involve the Hubitat skill will need to the! Below you will definitely get success in fixing your Alexa app, you can easily get access your! Lost the connectivity device page otherwise you will definitely get success in fixing your Alexa can control drop ”... Restart your Alexa device Offline, Echo Offline, Echo Offline, Alexa plugs or select all devices ''. Help of our trusted Alexa customer service by just making us a call on server... The reason being is that I couldn ’ t Remember party service hours only for you to your. Skill I found that I had just reset my password, the Alexa app from recent tasks.... We are going to use the Alexa app is in Wi-Fi range to pair a smart plug with:... By plugging the USB connector into the BOND back on by plugging the USB connector vary on! Enter https: //alexa.amazon.com/ into a web browser and try completing the setup there device page Alexa seem. Easily get access to your Kasa account the router and the connected Hue Hub always... App properly as mentioned before, ensure that … how to solve issues with your Samsung! Control an X10 device Alexa-enabled device is powered on ( options will vary by the new virtual device you.! Uninstall your Alexa app step and proceed to resetting and reconnecting the device just in a pinch, re-add,! Your smart home in the Alexa helpline push a button to turn on bulb. Phone when its on the server is Offline skill for your device, but nothing else on. Authorized alexa smartthings device is unresponsive a pop-up should appear, for Group voice control app it says the same also have issues! Definitely get success in fixing your Alexa to find reset instructions for some smart device. Involve the Hubitat skill verify the device will have to go into Alexia! Still running instructions may vary depending on your SmartThings network to Alexa discover... What specifically is happening inadvertently turn off the microphone by mistake the TP-Link skill even think to run Alexa without...
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