This company is not yet accredited. Viking should have never book us in the first place if my father's immobility would have been an issue. We regret to hear you feel deceived, Mr. Donald, however our records show our Customer Relations team has been in contact with you to clarify the terms of the March 2 email and work toward a mutually agreeable resolution; we apologize for any confusion. Sign up to receive our free weekly newsletter. 160 Viking Cruises Reviews and Complaints @ Pissed Consumer They set the due date for December 2020. As a matter of policy, BBB does not endorse any product, service or business. BEST CRUISE WE EVER EXPERIENCED . While we’re pleased a Viking representative was able to promptly assist you with rebooking your sailing, we regret to hear you’re displeased with your final payment date. I no longer trust this company. BBB remains operational and focused on serving our business community. BBB remains operational and focused on serving our business community. ******** ***** and his board are lining their pockets' with money while innocent people are being left with thousands of dollars not being refunded. We definitely will take another cruise with Viking … Viking Ocean Cruise Reviews: See what 5,314 cruisers had to say about their Viking Ocean cruise. Viking will take your money and not refund you even if you cancel your trip over 800 days out. Find Your Viking Ocean Roll Call Viking cancelled our cruise due to the coronavirus pandemic and offered a full refund. Once you book with Viking it is nothing but systemic dysfunction. I have tried since April 4 to retrieve my funds. I did not receive a mailer daemon so assumed it was received. In the luxury river cruising niche, Viking is an absolute winner, receiving praise from both the industry and demanding clientele. It has more than 60 ships that cruise rivers all over the world and targets cruisers from the United States, Australia and the United Kingdom. We’re in receipt of your comments, Larissa, and our records indicate that our Customer Relations department has recently contacted you to discuss your concerns in further detail. The 6-day pre-cruise "Best of Australia" was very disappointing. When I received my ***** credit card statement on 12/26/2020 - there was a $300 charge from REBILL VIKING CRUISE … Viking continues to be difficult to deal with and then required the measurements of my father’s transport chair. Now, they refuse to refund our money. They keep your money. Viking later stated that even after getting the letter to fit to travel that we could be denied boarding if the staff and captain do not deem my father to be fit enough to make the journey. Thank you for sharing your comments with us, Cindy. They offered a refund, or a voucher to use on another trip. A complete guide to Viking including reviews, pictures and prices for upcoming itineraries. Viking continues to be difficult to deal with and then required the measurements of my father's transport chair. We contacted our travel agent Eric on March 20, 2020 and he arranged us to postpone our cruise to an identical cruise in early September, 2020 (Booking #**) but Eric who was working from home, did not understand nor warn us that this would be partly paid by Viking issuing vouchers. Two gracious companies. Excursions were all fabulous. Wide range of itineraries: Should you have any lingering questions, we encourage you to reach back out to your handling agent directly. Way to go Viking, you want us to travel halfway around the world and have a possibility to get denied boarding. So now we have a balance due of $3800. ConsumerAffairs is not a government agency. Mr. Marnell, since we were not warned in advance or during the postponement process (but instead over 9 days after the fact) why are we ever to believe your email of March 2, 2020 about not incurring any cancellation fees. In 2013, Viking will operate 30 vessels. I called Viking and they told me not to worry, just get a letter from my father's doctor stating he is fit to travel. Viking cruise ships on the European rivers have a capacity of 190 passengers, which is typical for the line. Avoid Viking like they plague. We’ve taken note of your feedback and welcome you to reach out to us directly should you wish to continue the conversation. They are an STD you do not want to play around with. Somehow Viking said we had less than we paid by over $7000. Should you have any lingering questions or concerns, we welcome you to reach back out to your handling agent directly. Viking will take your money and not refund you even if you cancel your trip over 800 days out. If they go bankrupt, then what? Foolishly on my part, I took action and cancelled just a few days before they cancelled my trip. Romantic Danube Cruise Reviews. Viking Prestige is awesome, the crew absolutely wonderful and of course the sights were incredible too. Sending 42 pages of documentation to VISA. We are enthusiastic about the enchanting experiences we had onboard the ship, and all of the ports that we visited were delightful… This actually was the best cruise … Loved it. Read verified reviews covering Viking Sea cruise ship cabins, dining, features and more. I have not communicated with Viking since April 2020. The food was fine, nothing exceptional nor terrible. Write a Review Call Viking at. This expected full payment totally unacceptable. When I received my ***** credit card statement on 12/26/2020 - there was a $300 charge from REBILL VIKING CRUISE on 12/20/20 that I did not authorize. Although our terms of payment are typically determined by the promotion under which a booking is made and indicated in the sale and invoice for transparency, we respect your position. Viking Emerald. ComplaintsBoard.com is an independent complaint … Viking River Cruises: See 531 reviews and 423 candid photos real cruisers. New U.S. cruise focus: Purpose-built for destination-focused … While they are more … Viking charged $300 on 12/20/2020 for REBILL VIKING CRUISES, but I don't know why.
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