Like. What should I do? Hopefully I can call my electrician and hopefully it won’t bankrupt me, Yes only a tech can come for altice. Forum discussion: At least once a day, the Altice One combined modem/router becomes unresponsive to the remote. Forum discussion: Hello, I had the Altice one box installed on Thursday and it keeps shutting off at random times. Would I have to cut or splice wires? Google dsl reports optimum they have a forum for optimum and every other service where someone will solve any issue or tell you how . I had this problem for weeks, first 2 days was cause they received my payment late, then for 16 days after Isaias cause the power surges were "melting wires at the poles" the tech told me. Click here to learn more about DVR. And the kicker..,if it’s not the box they want to charge me $80 for a service fee. I’m just annoyed that it’s only sometimes with On Demand and always on certain channels. Settings offers a variety of choices for personalizing your TV experience. Equipment Your Optimum remote and cable box offer endless programming options. At first glance, the Altice One DVR Plus service seems like an improvement to Optimum’s previous DVR service. You can play back your recorded shows on any cable box in the home, and you can continue watching a … 0. I am sub contractor for altuce on long Island. Cookies help us deliver our Services. The channel,not coming in May be the box or may be a signal issue but the the pixelation points at a wiring issue,and I think that will explain all the issues. I take it you don't have another Altice One box in the house that you can swap with the possibly problematic one to rule it out? Press question mark to learn the rest of the keyboard shortcuts. User account menu. Optimum Plans and Speeds. However, if the problem persists and you still can’t change the channels, follow these steps to reset your receiver: Unplug your receiver from the electrical outlet and wait 15 seconds. By using our Services or clicking I agree, you agree to our use of cookies. I checked and using a different HDMI wire doesn’t help, and I even had them remotely restart the box. If you have an HD receiver, check if the guide works on both standard and HD digital channels. And it’s the first time we have had cable(it’s a new place for us.). We have had the Altice One all in one box for about a month and on channel 51(always) and sometimes when using On Demand, we get very bad pixelations and distorted noise. Instead I just got the remote for my other TV...yep, it works. Note: Do not unplug the power cord from the back of your Altice One as this will restart all your services. How do I set up Favorite Channels for the first time? Check the equipment connections. Unless Altice One has done the same you're out of luck. Press question mark to learn the rest of the keyboard shortcuts. It's possible the Altice One box is more sensitive to weaker signals than whatever cable box you had previously (Scientific Atlanta or Samsung). Altice One groundbreaking new DVR service leaves much to be desired and will need major improvements in order to be a viable choice for most consumers. This happened to me once — I turned the Video feature back to On and suddenly that bad blue screen was gone. If your TV service works DON'T do diamond+WPS, this will leave you without TV service (assuming it works at the moment). I’ve tried rebooting it multiple times and also did a forced software download. If your TV is out too and giving the Err-200 it's probably an outage. When will this get repaired. Why does my TV say "One Moment Please?" Going through the middle of the keyboard shortcuts TV and Altice One DVR Plus service seems like an improvement Optimum... 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First time Disabled ” trouble call.., if it has been idle a! There is an error with this channel ” Optimum forum: http: //www.dslreports.com/forum/ool, Thanks for replying you! Had a problem the first time download … press J to jump to the feed the rest of the ca.
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