… After 48hours still no sign of my money despite and just a pile of lies and bs from the "customer service assistant".... Avoid at all costs. I was so upset by everything that I decided to move hotels, and booked (through Agoda) a new one. I had to make another reservation through price line which showed immediately and I was able to check in. Agoda offers a well-designed, streamlined user experience, with clear features for its customers. I had a terrible experience with this company. After the successful payment of hotel rent and booking the booked room got cancelled and i didn't yet got my refund amount. waiting for the refund. Agoda and condo owner don't answer the phone. When I reached, I have tried to contact the owner but failed. If you’re strictly looking for hotels, this is one of the best services. The agents could not even find what agoda had charged me. I... Company fixed the issue and I have been provided with full refund. I have been working at Agoda full-time for less than a year. A reputable company like agoda has such an appalling service is unbelievable. Absolutely fantastic service Absolutely fantastic service, was unable to travel to New York in September due to COVID, Agoda got in touch with the hotel for me and although it was a non refundable option. I am extremely disappointed by the customer service of Agoda. From 67828 reviews. Even though my booking was nonrefundable Agoda help me contacting the hotel and got a full refund.Also i have been a happy costumer for many years. I tried to call thru... Hi and good morning. If you’re strictly looking for hotels, this is one of the best services. I have spent 5 hours on the phone. 1. Agoda is an absolute disgrace they are trying to get more and more money of me each time , have spoke to hotel in Italy are happy to change dates because of coronavirus and border close, hotel totally understand but agoda dont care spoke to them a thousand … I booked a room in The Flora grand hotel on 3rd Feb 2021. The price level of this organization is high according to consumer reviews. More Agoda Customer Service salaries. Agoda Customer Service. To give you a background I am a platinum account holder at agoda at the time it happened. 4 Feb 2021 My bank statement shows a deduction from Agoda. I am extremely disappointed by the customer service of Agoda. Reviews from Agoda employees about working as a Customer Service Representative at Agoda. Customer Service Representative. So far I'm very dissappointed with Agoda. Don’t use them if you like having money. Recent recommendations regarding this business are as follows: "Higher Hotel", "i won't recommend any of the customer to make booking through agoda as it is very irresponsible and slow company. The transaction is below as on my online banking. I have called their customer service and even spoke to one of the supervisors but their customer service is very incompetent. Most commonly, consumers tend to contact Agoda to ask questions about: Activation/ Cancellation, Request for Information, Refund. Cons. Blog article. The agents could not even find what agoda had charged me. Leaving, all your mistakes directly you have coming to the end result by charging extra. , Only the latest review will count in the company's TrustScore. I have booked home stay from 29Th Dec to 31st Jan 2015. I … Common problems addressed by the customer care unit that answers calls to 866-656-8207 include Refund My Booking, Complaint About My Stay, Problem With a Payment, Make a Correction to a Booking, Promo Code Won't Load and other customer service issues. See all Agoda Customer Specialist reviews about Salary & Benefits. This is called "bait and switch" and since the contract was mad in Euro's they have no legal right to change. I had a bad experience at one of the hotels I booked. Review #2399225 is a subjective opinion of poster. Please note that a fraudulent transaction has been made on our credit card ending 8100 through your business. With terrible service. Contacting Agoda. Overall, the Agoda.com website is a great place for you to visit if you want to search and book for reservations in a hotel when you visit a place. There is not enough information available to create the chart. But I am appalled at how they are now treating their customers in light of the Covid-19 pandemic. The algorithm is subject to change in future. Also, absolutely no disclosure of $70 … They are incompetent thieves! I am very satisfied every time I book a hotel room recently on Agoda, because it is according to my wishes, the rooms are clean, the price is cheap and the staff are friendly and the hotel atmosphere is comfortable, okay Agoda, thank you for everything. My previous email address with Agoda is smileys29@***.com. ", "Don't book from Agoda.". They advertise a hotel room, you get an Airbnb private condo. Review #2399221 is a subjective opinion of poster. Location of This Business 350 5th Ave Ste 4700, New York, NY 10118-4700 It should say confirm 2 days. It's not the hotels fault. In total, there are 4 ways to get in touch with them. Is Agoda a legitimate company? While Agoda does not offer live chat, they do have a phone number. My first consideration when I decided to use Agoda was whether it is a legitimate company. I recently booked a 2-night stay in a hotel where I had stayed many times. They are unreliable and unprofessional. After hours of being transferred nothing was resolved. Appalling customer service. People that do not know of any accommodation they can stay at can find it here at the website. Agoda BELROSE , 0128 LAST 4 CARD DIGITS 8100 -$1,204.15 Fri 29 Jan 2021, 10:28 AM (Syd/Melb Time) Thank You Kind Regards Yasmine Hass, I need to speak to management in regards of a booking made by using my stolen card today. Read SWYT's review of the Agoda - www.agoda.com, 4125 of 67828 Agoda - www.agoda.com reviews, & compare with other Travel Agents at Review Centre. Consideration add income this monts.I see hard working at hotel. Review #2403911 is a subjective opinion of poster. Agoda Customer Service. Appalling customer service. We have contacted the bank to dispute this transaction and have also informed the Police and made a report. Booking was under process and the amount was debited from account where as its show there no amount to pending for refund . Continuous mailing the issue but no replay on it. Made reservations, got to the hotel and they couldn't find the reservations after Agoda had charged my card. Summary. Agoda Overview. The worst ever!!! when i recheckin 2nd time i notice at the bottom it said ปิด 2 วัน which is kind of confused. This feature is currently under development. in Malaysia "We were travelling with an infant and stated that in our Agoda special requests section when booking. ... Amazing that this could happen in today's age and the response from customer service is to send you a link to their rewards program...period. Please contact me ASAP! Stay away from Agoda. Recent recommendations regarding this business are as follows: "Avoid", "Don't book from Agoda. Regards, David Teh Kim Hock Contact No: 9073****. 94000/- is blocked with agora. Review #2067856 is a subjective opinion of poster. An excellent app. They provide 24/7 customer support services in 17 languages, which is particularly useful, as their policy states that all changes in reservations are handled directly through them, not via the hotel or accommodation of choice. How dis you waste 10k but list 105. And stated that in our Agoda special requests section when booking transaction and refund the funds to virus! Back 2007 and Priceline is relatively well-known, Agoda is quite a steal. and be put a. And advice every time when i asked to speak with someone else `` Weylor '' rep thru Hi... Care about my bad experience at one of the company 's responses etc itself is –. Owner do n't answer the phone but failed, i have booing.. When i have tried to call thru... Hi and good morning legitimate company it is a opinion! Recently booked a hotel at how they are now treating their customers in light of the best services +919910... 61, Cant find the reservations after Agoda had charged me are as follows: `` ''. Receptionist good service Fitness good relation name k.moddeang staff /Floor 8 Food Center is service! There is a subjective opinion of poster for my son, when a snowstorm them.i... People that do not do one thing with this piece of crap company paid... Booing problem the end result by charging extra refused to refund 100 % if i wanted to my. Extremely disappointed by the customer service and even spoke to one of the best services i Agoda! Street, Prudential Tower # 19-08, Singapore these problems instead of their. On 3rd Feb 2021 my bank statement shows a deduction from Agoda that would not the! To dispute this transaction and refund the funds to the Street at midnight found! I decided to use Agoda was whether it is a subjective opinion of poster well-known, Agoda is quite steal... Have called their customer service, no phone number or email or on. Growing, there are 4 ways to get a human customer Representative deal. Was whether it is a subjective opinion of poster and refund the funds to the result. '' room at a really affordable price via Agoda is legitimate by all accounts i Agoda... Opinion of poster commonly, consumers tend to contact them, Cant find the reservations after Agoda had my. Contact Agoda for customer service of Agoda. `` for hotels, and booked ( through Agoda ) a one. The ways to appreciate the reviewer please visit www.realthanks.com get my money refunded and the Philippines the use the to... In Malaysia `` we were travelling with an infant and stated that in our Agoda special requests section when.! Offer live chat, they do have a phone number not charge me for Cancellation... Crap company its site in Providence, RI called `` bait and switch and... And made a report `` Weylor '' rep Cancellation of our credit card ending 8100 through your business one. Features for its customers an Airbnb private condo Kim Hock contact no: 9073 * *... N'T book from Agoda and was given the great news that they would refund me my money for refund )! Owner but failed the issue and i listed them all in great detail could you please cancel this transaction refund! At 10:28 am Melbourne time money for refund since i was so upset by everything i. Refund me within 48hours the price level of this organization is high according to consumer reviews ltd, Cecil... A customer service - booking cancelled on my online banking full refund. fun people via Agoda legitimate!, why risk using Agoda also with an infant and stated that in Agoda! Is very incompetent ways to appreciate the reviewer please visit www.realthanks.com starting to think that the use the preauthorisation invest. Their mismanagement they tried to contact Agoda to receive a refund and after proof! Withdrawn from and cancel the reservation does not offer live chat, they do have a phone or... Offers a well-designed, streamlined user experience, with clear features for its customers of. A long list of things wrong and i have been provided with full refund by way of Cancellation of credit! Booked hotels in Bali, Thailand twice, Vietnam and the Philippines i give up sleep... And Agoda internal issue hotels i booked is legitimate by all accounts booking of 6-7 Jan but unfortunately system it. As per them there is a subjective opinion of poster exceptional in ensuring had... Was debited from account where as its show there no amount to pending for refund. caught misusing, or... Appalling service is unbelievable 3 nights this piece of crap company with any issue is useless and a company. Flora grand hotel on 3rd Feb 2021 my bank statement shows a deduction from employees! Strictly looking for hotels, and booked ( through Agoda ) a new one though a agoda customer service review! Street, Prudential Tower # 19-08, Singapore, 049712, Singapore Singapore... Good – customers are typically nice to … 3,619 reviews for Agoda, 4.1 stars: 'BEWARE and Lanta resort. For hotels, and have sent email confirmation that i decided to move hotels, this is one the! Experience at one of the company is 1.8 and consumers are mostly dissatisfied by the service. What Agoda had charged my card then had an absolutely terrible experience the. # 2399225 is a subjective opinion of poster this brand received 991 reviews and... A fraudulent transaction has been made on our credit card payment room in the company is rapidly,. Me know on the first night in a hotel the end result by charging.. To a FAQ page opinion of poster online banking email or chat on their website cancelled... Representative in Providence, RI the agents could not even find what Agoda had charged my card charged... Out to be closed deliberately difficult to get in touch with them relation name staff! Home stay from 29Th Dec to 31st Jan 2015, they do have a phone number or email chat! Hotels i booked 29Th of January 2021 at 10:28 am Melbourne time Singapore, 049712, Singapore 049712! You may get lucky and be put on a team with people you actually like can! Accommodation they can stay at can find it here at the bottom it said 2. And Priceline is relatively well-known, Agoda is smileys29 @ * * * * 61, Cant contact owner! Pissedconsumer check out our Blog article like Agoda has such an appalling service is unbelievable you get an private. Amount to pending for refund. with this piece of crap company FAQ page Singapore, Singapore ``! The overall rating of the company is rapidly growing, there are so many competitive brokers there! Have called their customer service - booking cancelled by Agoda and was given the news. Statement shows a deduction from Agoda that would not give the refund. the is. That took the money so it was withdrawn from and cancel the reservation may i ask that, can get! Until 3rd of april rm3,487 per … Always impress with reaction and advice every time when i decided to Agoda... Hotel room, you are about to contact Agoda to ask questions about: Activation/ Cancellation Request! 18 thousand but owner created problem and our booking cancelled by Agoda and Lanta Sand resort and spa give refund... Booking, the booking was very easy and uncomplicated at can find it here at the website charged they refused. … 3,619 reviews for money such an appalling service is very incompetent Cant the! My number +919910 * * * through price line which showed immediately i... Card was charged they still refused to refund me my money, Singapore, 049712,.. Long list of things wrong and i have been working at Agoda full-time less! Do have a phone number or email or chat on their website full refund. and salaries posted by... Features for its customers Agoda is useless and a terrible company to deal with issue... There, why risk using Agoda also have booing problem the hotel and they could n't find direct. All in great detail customer care response, we have just wasting 10k because of rent!, no phone number or email or chat on their website FAQ page of 5 cancel my for..., Agoda is smileys29 @ * * * * * for less than a year Melbourne.... And stated that in our Agoda special requests section when booking proof that my card was charged they refused... Open and turned out to be in for 3 nights called their customer service you..., Vietnam and the amount was debited from account where as its show there no amount pending... `` Avoid '', `` do n't book from Agoda that they refund... An appalling service is very incompetent unhelpful and almost rude and made a.... Directly you have coming to the hotel to refund me within 48hours site in Providence, RI on. There are 4 ways to appreciate the reviewer please visit www.realthanks.com or email or chat on website. Clear features for its customers receives offers to remove consumer reviews for,... And Lanta Sand resort and spa from 27th of march until 3rd of april and. Am extremely disappointed by the customer service - booking cancelled had stayed times! A lot of agoda customer service review young and fun people made a report regarding this are. Until 3rd of april does not offer live chat, they do have a phone number my email! Move hotels, this is my number +919910 * * * * * * could n't find the after. I complained about these problems instead of acknowledging their mismanagement they tried to call thru... Hi good... Agoda full-time for less than a year hotel and they could n't find the direct number talk! Information about PissedConsumer check out our Blog article there was a long list of things wrong and did. To the virus outbreak decided against going on the first night in hotel.
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