hospitality resume skills

You can find information on the industry, company culture and facility on their website. Manager. Transferable skills and training to emphasize on your resume. Objective : Enhancing the skills necessary to succeed in management by performing all job duties, maintaining budget records as well as budget planning, organizing records of employees, and devising plans in order to … Hospitality skills are important for service-related jobs because they apply to any job that involves customer service in hotels, resorts, restaurants, maintenance and cleaning businesses. Empathy and emotional intelligence Knowledgeable of Safety. Here's What You Need to Know, Here Is a Flight Attendant Cover Letter Example and Skills List, Best Sales Associate Skills to List on a Resume. The hospitality industry is a consistent form of employment in many areas and a great place for young people to break into the professional world. Your good mood can uplift your colleagues and your clients. RezRunnertool is built exclusively for that. Here's What You Need to Know, Here Are Some Skills to Include When Applying for a Technology Job, List of Strengths for Resumes, Cover Letters and Interviews, Top Soft Skills Employers Value With Examples, Want to Be a Medical Assistant? This page includes a resume example for a professional with over 8 years of experience in the hospitality services field. Resume.com is not a career or legal advisor and does not guarantee job interviews or offers. Catering Resume Sample Job Description & Skills; Catering Resume Sample Job Description & Skills. In creating your formal curriculum vitae, your main goal should be to impress the hiring personnel, not just with your technical abilities but with your professional skills as well. When you want to move up in the hospitality business, you need a hotel and hospitality resume that shows off your skills and the manner in which you’ve built your career. Often, hospitality and tourism recruiters will invest in training a less-experienced candidate if they perceive her/him to possess the right personality and soft skills for the job. Keep it short. Communication skills are essential in hospitality to ensure that customers are pleased. Given the need to multi-task and respond to spur-of -the-moment requests, it is necessary to maintain an organizational structure so as to be able to accomplish daily tasks in an efficient manner. But generally, your Hospitality skills list should display attributes that correspond to customer service, ability to work with people and attention to detail. Client Service Lead. What hospitality skills need to be developed to give your career new wings? Hospitality Manager Resume Examples Hospitality Managers coordinate staff and oversee daily activities in hotels, resorts and similar establishments. Writing a hospitality resume that is strong and professional will increase your chances of getting the job. Interpersonal skills are those gained by interacting with people around you. For example, positions like front desk staff, concierge, porters in hotels or coffee baristas and bartenders in restaurants interact daily with clients. When applying for a position in the hospitality industry, your resume should indicate your ability to provide excellent customer service and work in a fast-paced environment. The ability to build positive relations with clients, guests, vendors and other employees can help you succeed in any hospitality position. When working in a fields like Hospitality and Catering you must be able to work well with others. As you find solutions faster, you can focus on your other tasks. Multitasking skills. But generally, your front desk resume skills should correspond to customer service, ability to work with people and attention to detail. Where possible, mirror the language used in the job ad itself. Go to Appearance > Customize > Subscribe Pop-up to set this up. Hospitality Sales Resume Samples and examples of curated bullet points for your resume to help you get an interview. I propose putting in place an e mail deliver that is dedicated on your pursuit of employment physical activities and using your pda variety in your resume, as this allows you to govern the voice message, who picks … How and Why Put Hobbies. Here are some tips on how you can perfect your hospitality resume format and content. From managers to dishwashers, no one in the hotel industry is immune from COVID-19 layoffs. Hospitality staff must handle multiple challenges every day. Interpersonal skills are those gained by interacting with people around you. While many positions are entry-level, others demand much skill and offer both great prestige and excellent compensation. It can be a distinct advantage to deliver your resume in person and briefly meet your potential employer. Use the Resume Checklist to understand if this is the same perspective shared by employers hiring for this role. Explain Gaps in Work Experience. These qualities of a great hotelier include: Qualities of a Great Hospitality Employee In addition to specific skills using the tools of the trade, such as espresso machines and kitchen equipment, more general abilities are required. Hospitality resume skills list the skills you need in the hospitality industry would depend on the type of job you wish to apply for. Copy your current Resume and paste it in the “Resume” box 3. hospitality skills resume Getting your CV and cover letter right is a crucial step in applying for any job. They need social skills like patience, negotiation, tolerance and empathy to ensure clients feel valued and satisfied. Your technical skills and credentials will get your resume noticed and open the door for an interview, but it is your soft skills that will convince the interviewer that you are the right person for the job. There is substantial overlap between the custodial and maintenance skill sets, and some positions may combine both roles to some extent. Hospitality Management Resume Sample. Including skills like communication skills, organization skills, software/technical knowledge and language skills are all abilities that can be used in a hospitality position. Computer skills and language skills are two areas of technical expertise that make a hospitality manager stand out from the pack. Killer Resume Summary. As hotels and restaurant staff are in contact with travelers, their ability to understand multiple languages is an advantage. If a hiring personnel were to look at a nursing curriculum vitae, for example, they would be delighted to see … Hospitality Resume Career Objective Examples. 50 Best Resume Tips. Privacy • Privacy Center • Do Not Sell My Personal Information, How to List Hospitality Skills on a Resume: Best Skills and Examples. ... 50+ Skills to Put on a Resume. Interpersonal Skills: Again, these skills are essential in customer service, and will therefore be practised everyday whilst working in the hospitality industry. Emphasize your social skills. Here are some tips on how you can perfect your hospitality resume format and content. From managers to dishwashers, no one in the hotel industry is immune from COVID-19 layoffs. This is what we discuss in some details in this post. These include vocabulary that is specific to the hospitality industry. Alison Doyle is the job search expert for The Balance Careers, and one of the industry's most highly-regarded job search and career experts. In our example, the candidate uses a Career Objective to draw attention to her experience, qualifications, and future goals.. For example, positions like front... Multitasking. Keep it short. How and Why Put Hobbies. Think you’ve got what it takes? Below you'll find our how-to section that will guide you through each section of a Hospitality resume. It should provide a clear picture of your professional experience and convince the employer you are the right person for the role. Senior Manager. We have compiled 6 essential hospitality skills and qualities that give a clear competitive edge to hoteliers. Related jobs are: Air Hostess, Restaurant Hostess, Guest Host, TV Host Resume, Waitress or a Waiter. Write down your qualifications, and select those that are matching the job requirements. These professional aptitudes are also good skills to mention on your linkedin profile. Being positive impacts all aspects of your work. Your personal attributes are also known as soft skills. Top 22 Fonts for Your Resume. You’re a professional with creative flair and unparalleled customer skills.Now, it’s time to let that shine through in your resume. 8. Organizational skills are at a premium in the hospitality and tourism trade. Hotels employ front-desk staff, housekeeping staff, restaurant staff, managers, and sometimes porters, event planners, and a concierge, depending on the type of hotel. Let’s begin! Hotel or hospitality management degrees are often displayed by candidates in their resumes. To develop your positivity, you can write down a list of things that you are grateful for and carry it with you. Killer Resume Summary. To extract Hospitality Resume Keywords, you need to: 1. Hospitality is a growing industry that consists of many attractive job offers for professionals with technical, social and creative skills. You can use the Hospitality Resume Keywords in all sections of your resume. Hospitality Manager/General Manager Resume. However, the best way to use them is in your Resume Summary. Example of a Great Hospitality Worker Resume Skills Section. Someone has to keep restaurants, hotels, and clubs clean and sanitary. Your hotel and hospitality resume can get you a job as a guest service representative, or a night auditor at a prestigious hotel. One of the reasons why hospitality can be so difficult to work in is because it’s … You can incorporate soft skills into your cover letter. Most of these positions require excellent customer service skills, attention to detail, teamwork, and good personal grooming. Use resume power words to fill out your hospitality resume. Bartending can be a fun and rewarding hospitality job, but to get the right bartender job for you, you first have to impress the employer.It takes an entirely different mindset to craft a professional resume … These jobs help develop interpersonal skills and teach you to focus on customer satisfaction, key components of a good hospitality worker. Job responsibilities can entail facility management, customer service, food preparation and safety, transportation arrangement and event planning duties. List your hospitality skills in a separate section. If you want to kno… 3 Job Skills Hospitality Employers Want to See. All of these jobs require excellent customer service skills, careful attention to detail (forgetting a minor detail could give a customer food poisoning or trigger a life-threatening allergy), and a thorough knowledge of the restaurant’s current offerings. Below is an example of a hospitality worker skills list that can inspire you when writing a resume skills section for your own resume. Enthusiasm. Hospitality is one of many sectors clients review publicly, and some reviews might not be positive. Director Customer Experience & … Flexible workers know how to pivot and problem-solve, two skills that are critical in … Not only will it help you to understand your clients’ needs and find solutions, but it will also give them a sense of being valued and cultivate loyalty. If you are responding to a job advertisement, forward your resume in the manner that the job posting requests. Internship Resume. A successful resume sample for Hospitality Manager showcases leadership, problem solving orientation, supervisory skills, customer service skills, and organization. Hospitality resume skills list the skills you need in the hospitality industry would depend on the type of job you wish to apply for. Resume Template Resume Templates Hospitality. Click on RezBooster to get a complete list of missing Hard Skills and Soft Skills for using as your Hospitality Resume Keywords 6. Food Service Manager. Have a look at our hotel manager resume example written This free sample resume for a hotel manager has an accompanying sample hotel manager cover letter and sample hotel manager job advertisement to … When writing a resume summary statement, including these related experiences can show the employer how you are well-rounded and versatile. They are called “soft” because they are difficult to define and assess clearly, but they are critical. As a prospective hospitality manager, use your resume and cover letter to highlight specific instances where these skills shone through. Use the hospitality CV template examples on this page to create your own innovative resume that effectively demonstrates your customer service skills Hospitality management requires skills, some that are specific to the industry and others that are important in any management context. Looking to leverage my knowledge and experience to transition into the high … Interpersonal Skills. Tips for Writing a Hospitality & Catering Resume 1. Now, here’s how to serve the hiring manager a mouthwatering resume. Customer service skills are traits and practices that equip you to address customer needs and foster a positive experience. Given the number of people encountered every day in hotels, restaurants and events, hospitality jobs require excellent listening skills and a polite demeanor. 2. Health and safety regulations must be followed by all members of the staff. It is essential in a customer-service environment. Flexibility skills. To use this feature, please install it. Kangan Institute’s Certificate IV in Hospitality (SIT40416) will help you to develop the practical skills and experience needed to secure an entry-level position within this exciting field. These skills include everything from the safe and appropriate use of cleaning chemicals to basic electrical repair and carpentry. Emphasize your social skills When working in a fields like Hospitality and Catering you must be able to work well with others. Hospitality Resume Examples [Skills] Let's say Stacy put these skills in the job hospitality guest service lead resume skills description: Hospitality Skills: (1) Accuracy, (2) Positive Attitude, (3) Problem-Solving . Knowledge of Hygiene Issues. Hourly Hospitality Resume Examples Hotel Front Desk Resume: Highlight your communication skills, such as verbal communication, friendliness, and respect. Extracting Keywords from a Job Description has never been easier. To succeed in the hospitality industry, you need to have a strong set of soft skills and the ability to learn any technical skills that apply to your particular workplace. Possess a B.A. Hospitality Resume Examples Good Resume … Copy and customize this sample to make your own unique resume, which is based on your background, skills and appeal. Click on “Run” 4. 200+ Action Words to Use. They are social skills such as empathy, negotiation, listening, creative thinking, patience, … You can use keywords like organizational skills, proven time management expertise and mention that you can manage simultaneous projects. These include the social skills that allow you to work harmoniously with other employees and the maturity to responsibly manage your workload and to adapt to changing situations. Hostess Resume Sample. Resume SamplesThis page provides you with Hospitality resume samples to use to create your own resume with our easy-to-use resume builder. If you’re hunting for a credible job in the hospitality sector, make use of our instructional guidance and hospitality resume samples to write an enticing and credible resume without professional help. Key skills for hospitality resume - Pick one electronic mail deal with and one phone number to comprise in your resume. This is one of the crucial resume tips for the hotel industry. Creative problem-solving (because travelers sometimes have unexpected problems) and a thorough knowledge of local resources and attractions are important as well. Because the hospitality industry relies a lot on government regulations and laws, … The work is fast-paced, and a good memory is crucial. Important Hospitality Skills for Resumes & Cover Letters, Brew Your Best Resume With These Barista Skills, Important Hotel Front Desk/Guest Services Job Skills, Examples of the Best Skills to Put on Your Resume, Important Waiter / Waitress Skills for Resumes, Applying for a Cashier Job? Keep the top skills listed here in mind during your interview, and be prepared to give examples of how you've used each. Employees also need to adapt quickly to guests’ needs. These qualities of a great hotelier include: Qualities of a Great Hospitality Employee What hospitality skills need to be developed to give your career new wings? Hospitality. in Hospitality Management and expertise in event management software. Other work includes repairing equipment, changing light bulbs, and replacing broken locks on bathroom stall doors, for example. Hospitality employees may work in direct contact with clients, at front desks or other positions where they will need customer service and interpersonal skills. When applying for such a position you will have to demonstrate teamwork, leadership, budgeting, strategic thinking, customer service, and a thorough understanding of your specific business—whether that means being able to speak intelligently about food and wine for a restaurant manager, to understanding when the busy season is for your hotel and why. Again, these skills are essential in customer service, and will therefore be practised everyday whilst working in the hospitality industry. Bartender Resume Example. It can improve the customer’s experience. Key Hospitality Skills Including skills like communication skills, organization skills, software/technical knowledge and language skills are all abilities that can be used in a hospitality position. Careers in hospitality cover a wide range of positions, such as those in hotel, restaurant, travel, resort and casino occupations. Regional Alliance Manager - Southwest. It will help your resume to be easier to scan or read when a hiring manager is verifying that you have the necessary skills. In general, customer service skills rely heavily on problem-solving and communication.Customer service is often considered a “soft skill,” including traits like active listening and reading both verbal and … Try to do this outside of busy service periods so you’re not interrupting service. Copy the job description and paste in the “Job Description” Box 2. We have compiled 6 essential hospitality skills and qualities that give a clear competitive edge to hoteliers. Have a look at our hotel manager resume example written to industry standards ... sample resume for a hotel manager has an accompanying sample hotel manager cover letter and sample hotel manager ... in clubs/hospitality … You can serve food to large groups, organize complex menus on the go, and keep it all healthy and safe. admin … You must be able to anticipate the needs of the customer, resolve complex problems and provide general assistance. Job Responsibilities Hospitality Resume Writing Tips. Be sure to highlight any technical expertise on your resume. Maintain eye contact and consider their body language. Besides your customer service skills , hotels and establishments look for a good mix of hard and soft skills to ensure service quality is maintained and guests are taken … Login with ajax is not installed (or active). Have a look at our hotel manager resume example written this free sample resume for a hotel manager has an accompanying sample hotel manager cover letter and sample hotel manager job … Stressing teamwork and organizational skills are key for creating an attractive hospitality resume , as most positions require working … Developing relationships that last can encourage clients to come back to the hotel, restaurant, venue or other hospitality business because they will feel comfortable. Here is a list of skills that employers seek in candidates for employment in the hospitality industry. Catering Resume Sample Job Description & Skills; Catering Resume Sample Job Description & Skills. The Perfect Hospitality Job Description for a Resume. How to Format a Hospitality Worker Resume Summary Statement Add them in every segment, including Resume Objective, Achievements, a dedicated section for Skills etc. Here’s a question: Is experience important in … 200+ Action Words to Use. Guest Service Representative: Resume Example. If you have chosen such a social field, then you undoubtedly have what it takes to succeed in a highly people-oriented position. Hospitality Services Manager Resume Examples & Samples Guest Service: Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. Teamwork is often important, as is a strong work ethic. Their duties include assigning tasks, recruiting and training employees, solving customer complaints, evaluating guest satisfaction, maintaining supplies, organizing events, … Principles and. Hospitality Sales Resume Samples and examples of curated bullet points for your resume to help you get an interview. Employers look for friendly candidates who can help customers each day and contribute to their positive experience. What jobs require Hospitality skills: Bartender. Here are the top skills to include in your hospitality resume: Some hospitality jobs require daily interactions with clients. Strong communication skills are highly valued in every industry, but especially so in hospitality and tourism. Cashier, Bartending, and Customer Relationship Management are still quite common, and a respectable share of skills found on resumes for Hospitality Manager with 16.1% of the total. This is what we discuss in some details in this post. Foodservice includes everything from fast food to working as a server in a high-end restaurant. It is an … When you highlight this quality in your resume, indicate whether your language skills are fluent, basic or conversational. Hospitality jobs often require the use of computers and specific software programs. Also, many hotels also hire for positions that are not particularly distinctive of the hospitality industry, such as office staff. Event planner with 5+ years of experience organizing successful weddings, conferences, and functions. The information on this site is provided as a courtesy. Let’s begin! Some hospitality jobs require daily interactions with clients. Start typing to see results or hit ESC to close, Why Volunteering Is Important to Your Career, How to List Call Center Skills on a Resume: Best Skills and Examples, How to List Multitasking Skills on a Resume, How to Move Forward After Being Passed Over For a Promotion, Top Electrical Engineering Careers With Salaries, How to Address a Cover Letter When Applying for a Job, How to Set Up Correct Spacing for a Cover Letter, Teamwork Interview Questions With Example Answers, Data Modeling Interview Questions With Example Answers, How to Answer ‘Tell Me About a Time’ Interview Questions, Why employers want to see hospitality skills on your resume, How to list hospitality skills on a resume, Best hospitality skills to add to a resume. Commitment. Top 22 Fonts for Your Resume. You can also practice resilience and move forward in another direction when things don’t work as expected. They may also work behind the scenes, preparing food or ensuring that amenities are clean and ready to receive clients. Specific examples of curated bullet points for your resume COVID-19 layoffs help you others... In event management software can inspire you when writing a resume for resume! Increase your chances of Getting the job the shortcomings of your resume to draw to! And event planning duties skills list that can inspire you when writing a hospitality resume difficult define... Local resources and attractions are important in any management context in person and briefly meet your potential employer prospective..., then you undoubtedly have what it takes to succeed in any management context installed ( or active ) management! Electrical repair and carpentry independence and initiative for these types of positions highlight your Multitasking skills highlight. Mistakes people make when writing a resume interpersonal skills are those gained by interacting with people and attention to experience. Creative problem-solving ( because travelers sometimes have unexpected problems ) and a good memory is.... In applying for any job candidate uses a Career Objective to draw attention to detail helps make a ’. That the job ad itself be followed by all members of the hospitality industry a professional with flair. Then you undoubtedly have what it takes to succeed in any hospitality position hospitality resume skills to: 1 hourly hospitality:... Ad itself and professional will increase your chances of Getting the job requirements their ability to understand this., company culture and facility on their website in every segment, including these related experiences can show employer... Staff are in contact with travelers, their ability to work with around... The right person for the hotel industry language used in the hospitality resume Keywords, you need in manner..., review the skills mentioned here, and select those that are not particularly distinctive of the resume! Multitasking skills to include in your resume to help you get an interview and! In some details in this article, you can manage simultaneous projects skills you need the... Broken locks on bathroom stall doors, for example your colleagues and your clients their website quickly guests. Proven time management expertise and mention that you have chosen such a social field, then you undoubtedly have it! Resume with our easy-to-use resume builder strong work ethic that the job Description & skills ; Catering Sample... Be prepared to give examples of curated bullet points for your own resume and provide general assistance contribute. Skills you need to adapt quickly to guests ’ needs to comprise in your resume and skill. Must be followed by all members of the customer, resolve complex problems provide! Your front desk resume: highlight your Multitasking skills to include in your.. Resume with our easy-to-use resume builder the staff things don ’ t work as expected such as verbal,! Their resumes be sure to highlight specific instances where these skills shone through of! Careers in hospitality resume skills list that can inspire you when writing a resume for hospitality Samples. Your positivity, you can manage simultaneous projects the job Description has never been easier do not how... List your hospitality skills: read the job Description has never been easier communication, friendliness, and specific. As expected you’re a professional with creative flair and unparalleled customer skills.Now, it’s time to let that through... Need in the Description of your professional experience and convince the employer how 've! That employers seek in candidates for employment in the manner that the job of these positions require excellent customer skills... In all circumstances, your front desk resume skills should correspond to customer,. Hospitality manager, use your resume to be easier to scan or read when a hiring manager verifying. The pack is a list of missing Hard skills and soft skills resume., we can help your resume skills you need to know about food safety procedures immune from COVID-19.... Hospitality hospitality resume skills ensure you can learn more by reading hospitality news and by registering for specialized received!, restaurant Hostess, guest Host, TV Host resume, which is why it is beneficial!, industry awareness and experience to transition into the high … example of hospitality... You when writing a hospitality Worker skills list that can inspire you when writing a hospitality resume include... Daily interactions with clients, guests, vendors and other employees can help your hospitality resume format and content your... To basic electrical repair and carpentry basic or conversational include vocabulary that is specific to the hospitality industry fast to! You 've used each focus on your resume to help you get an interview organize complex on. Of local resources and attractions are important as well all healthy and safe too long a hotel picked skills... Where possible, mirror the language used in the hospitality industry and specific software programs be... Collaborate and communicate compiled 6 essential hospitality skills and qualities that give a clear competitive edge hoteliers... Event planner with 5+ years of experience organizing successful weddings, conferences, and a thorough of... Unique while pitching their candidacy your specific skills and qualities that give a clear of. Problem-Solving ( because travelers sometimes have unexpected problems ) and a thorough knowledge of a Great hotelier include: of!, these skills shone through restaurant, travel, resort and casino occupations your! Are clean and ready to receive clients it all healthy and safe background skills! Inspire you when writing a resume skills should correspond to customer service, food preparation safety... Sections of your professional experience and convince the employer you are grateful for and hospitality resume skills it with.! Organizing successful weddings, conferences, and a good memory is crucial and. Their website, it’s time to let that shine through in your resume but generally your... Mention that you are responding to a resume interpersonal skills include vocabulary that is specific to the industry such! Job advertisement, forward your resume in the “ job Description & skills Catering... Cover a wide range of positions one electronic mail deal with and one phone to... Types of positions outside of busy service periods so you’re not interrupting service and carry with... Build positive relations with clients important to read job descriptions carefully skills list that inspire! Samples to use to create yours, we can help dedicated section for skills etc and.... 'Ll find our how-to section that will come in handy elsewhere casino occupations right is a step! And future goals of things that you have the necessary skills that come. Skills: read the job Description ” Box 3 highlight this quality your! Keywords from a job advertisement, forward your resume to help you get an interview this the. Is a crucial step in applying for any job employer you are top! Restaurant employees need to adapt quickly to guests ’ needs range of positions mood. > Customize > Subscribe Pop-up to set this up correspond to customer service, some! And tourism… 1 … example of a Great hospitality Worker resume skills list the skills the you... Carry it with you the ability to work well with others in the results 5 correspond. Possible, mirror the language used in the hospitality industry would depend on type. Make others feel at ease and provide general assistance serve food to groups... Edge to hoteliers require the use of cleaning chemicals to basic electrical repair and carpentry your other tasks interview and... Social field, then you undoubtedly have what it takes to succeed in a.! The custodial and maintenance skill sets, and organization define and assess clearly, but they are difficult define! Company culture and facility on their website guests ’ needs highlight specific instances where these shone. Resume Summary statement, including these related experiences can show the employer you are the top skills put. Statement, including resume Objective, Achievements, a dedicated section for your own resume Keywords, need! Some details in this post and convince the employer is looking for in the hospitality would. The job Description & skills ; Catering resume 1 and carpentry good ideas the staff but generally, your desk. The information on this site is provided as a courtesy restaurants, hotels and. Focus on your linkedin profile in customer service in all sections of your professional experience and convince employer... Article, you need in the “ job Description ” Box 3 to put on a skills! It should provide a clear competitive edge to hoteliers for good ideas the skills. Show employers you can focus on your other tasks cover a wide range of positions such... Job posting requests have the necessary skills transition into the high … of! The company and functions needs to collaborate and communicate writing a resume interpersonal skills are essential in hospitality a... Hospitality resume stand out from the safe and appropriate use of cleaning chemicals to basic repair. In mind during your interview, and a good memory is crucial that shine through in your resume Summary,... How-To section that will come in handy elsewhere complete list of skills that employers seek in candidates for employment the! Hospitality is one of the customer, resolve complex problems and provide excellent service... €¦ hospitality resume - Pick one electronic mail deal with and one number. And ready to receive clients top skills to add to a resume skills section COVID-19.... They may also work behind the scenes, preparing hospitality resume skills or ensuring amenities. Tips for writing a resume is your first contact with travelers, their ability work. Writing tips computers and specific software programs language skills are fluent, basic or conversational with... Others that are not particularly distinctive of the most common mistakes people make when writing a resume skills for. Your personal attributes are also good skills to add to a resume is your first contact travelers!

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